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Contact Fine Maid to Book our Cleaning Services for Calgary and Area Click with the mouse below to SEND  US AN EMAIL directly from your  default Email Client (e.g. Microsoft  Outlook, Yahoo! Mail, Hotmail, Apple  Mail, iPhone, Gmail, Thunderbird, etc.)  ..or, if your Email software doesn’t  start automatically, you can click  the button below, enter your text  message, then click “Submit”: OWNERS DIRECT Ltd. D.B.A. FINE MAID 3911 Brandon Street S.E. Calgary, Alberta, T2G 4A7, CANADA   t: +1403 454-5526   f: +1888 874-2618 We are located in Calgary, “Heart of the new west” as it’s known in recognition of its dynamism and continuous development while preserving authentic values. We are a proud Canadian Company, helping keeping  Canada clean, one place at the time! Please contact us for information regarding how to open a Fine Maid franchise in your town or city.  We are conveniently located in central Calgary, close to Chinook Mall. Being so optimally close to Calgary’s down-town area and to major business arteries such as Macleod Trail, Glenmore Trail, Barlow  Trail, and Deerfoot Trail, enables us to service clients from all the four Calgary quadrants (NE, NW, SE, SW).  Conveniently Located
Calgary Office
Frequently Asked Questions (F.A.Q.) Q: How will I know what is included in the Package I want to purchase, and if it is suited for my needs? A: You must read all the information enclosed when you purchase a Cleaning Package on FaineMaid.com website or directly from our offices/franchises, to know what is included, and to determine whether what is offered matches your cleaning needs. Each package’s inclusions and exclusions are explained in detail when clicking on the “Read more” hyperlink, or in the information sent from our office (for bookings through one of our offices/franchises). If for some reason you can’t open the pop-up with Package Details, please let us know and we will try to help. Below you will find what is generally not included in the Package, and either not offered, or offered as a separate service (you will have to contact the Fine Maid office to discuss all details): For Residential Services: - We do not clean the inside (i.e. the oven) of gas and self-cleaning type range stoves. - We do not remove furniture or appliances to gain access to areas normally not visible; however, if you can do that in advance (e.g.  pull out refrigerator, etc.), we will clean the areas exposed. - We can not clean all the inside of household appliances, cabinets and closets, unless all breakable objects have been put away in advance. - Services such as Window Cleaning, Floor Waxing, and Cleaning of Developed Basement Areas, Other Home Additions, Yards, etc. are offered separately. - Generally speaking, whatever is not listed as “included” can not be assumed as included in the package. For Commercial Services: We do not remove furniture or appliances to gain access to areas normally not visible; however, if you can do that in advance (e.g. pull out refrigerator, etc.), we will clean the areas exposed. We can not clean all the inside of various appliances, cabinets and closets, unless all breakable objects have been put away in advance. We only clean desks with no documents left onto, and file cabinets whose content have been removed or stowed away in advance. We do not clean desk drawers (unless they are marked “empty, allowed for cleaning”). Services such as Window Cleaning, Floor Waxing, and Cleaning of Warehouses and Manufacturing / Industrial Production Areas, Yards, etc. are offered separately. Generally speaking, whatever is not listed as “included” can not be assumed as included in the package. Q: What is expected from me (i.e. your Client) in preparation for the Cleaning Appointment? A: You must provide a safe working environment at the Premises. Important note: the worker(s) are entitled to refuse to carry out the Service if they determine that the Premises are posing health or safety risks. No refunds will be issued in such circumstances. You must provide unobstructed access to those areas of the Premises for which the Service is intended. You must assist our worker(s) to the best of your abilities if and when you have been requested to bring certain areas to conformance, as per requirements presented here. You must provide our worker(s) access to all services and utilities needed in order to carry our their duties: water (cold and hot), electricity, garbage disposal unit and/or trash bin(s), etc. In preparation for the Cleaning Appointment, at the minimum you must to ensure that: For Residential Services: - areas due for cleaning are unencumbered; all floors, counters, and tables are free of clutter; toys (where applicable) have been stowed away. - sinks have been cleared of dishes - clothing items for washing are placed in the laundry For Commercial Services: - areas due for cleaning are unencumbered; all floors, counters, office desks, and tables are free of clutter; all personal items and important company documents and have been stowed away. - sinks have been cleared of dishes Q: Do you have certain Terms and Conditions that apply to your services / my purchase? A: Yes we do, and such Terms and Conditions are fairly standard in the industry and often encountered. Before you order, purchase, or use the Services or Products described on this Site, you must read, agree with and accept the terms and conditions stated. Q: How will your worker(s) get in, if I am not available (will not be present) at the time the Cleaning appointment commences? A: We are providing our Clients a few options for granting our worker(s) access to do their job (see below); however, you must notify us in advance, prior to the job commencing (minimum 48 hrs notice required) of the preferred way of allowing access to our worker(s) to the premises. - you can drop a key at our Office for the cleaner(s). - you can send a key to our Office via courier of choice (must use expedited courier services with confirmation of receipt; should never use regular mail, as the arrival of said key may not be in time, or key may get lost) - you can leave a key in a safe place at their residence/office. - you can make arrangements to meet the cleaner(s) before they start. Q: How do you handle damages, in the eventuality they occur? A: Our company shall at all times hold Liability Insurance for any Accidental Damage or Theft that may occur on Client's premises. We assume the responsibility for any damage that has been proven to have been caused by our workers. All compensatory services or monetary compensation have to go through the applicable Insurance processes, and may take time, as it involves third party evaluation. We cannot guarantee a certain time frame in which these cases are brought to conclusion. However, we will work closely with our Clients and all other parties involved to resolve these cases as fast as reasonably possible. Although throughout the hiring process, training of workers, and providing tips & recommendations for our clients, we do our very best to prevent any possible mishaps, in a situation where a theft claim is made, we ask the Client to go ahead and contact their local Police Services at the same time with (or before) informing us, as our Claim Investigation Result will be entirely dependant of whether the legal system finds our worker(s) guilty with said charge. All compensatory services or monetary compensation have to go through the applicable Insurance processes, and may take time, as it involves third party evaluation. We cannot guarantee a certain time frame in which these cases are brought to conclusion. However, we will work closely with our Clients and all other parties involved to resolve these cases as fast as reasonably possible Client Responsibilities: You must inform us within 24 hours from completion of the Services (i.e. from the time of our worker(s) leaving the Cleaning premises) of any incident where damage to property, breakage, or any other type of accident, or theft, has occurred and when it is believed to have been caused by our worker(s). We won’t entertain a claim if the incident is not reported to Fine Maid within in the time frame mentioned above. Limited Coverage: our liability coverage for Accidental Damage or Theft for the aggregate of items claimed, and irrespective of their individual or combined value, has a maximum which is the equivalent of three (3) times the cost of the services charge for the day when damage/loss occured. (i.e. the maximum we shall pay). Items that are specifically excluded from liability are: Cash, Jewellery, Electronics, Items of sentimental value, Art, Antiques, Unique, Collector, or other hard to get items. Q: Do you issue refunds? A: Yes, see “Our Policies” section for more information and conditions which apply.
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